Remote Customer Service Representative (MomentMaker®)
Are you passionate about helping people and creating meaningful customer experiences? Join TLS as a MomentMaker® and become part of a team that believes every interaction matters. This fully remote opportunity is ideal for individuals across Canada who enjoy connecting with others, solving problems, and delivering exceptional service with empathy and professionalism.
TLS is a people-first organization based in London, Ontario, supporting a wide range of trusted brands across North America. As a MomentMaker®, you won’t just answer calls—you’ll build relationships, provide solutions, and leave a lasting positive impression on every customer you interact with.
Why Join TLS?
At TLS, the workplace is built on connection, trust, and growth. Employees are encouraged to share ideas, develop skills, and contribute to a supportive team environment. Here’s what makes TLS stand out:
Positive Work Culture
You’ll be part of a team that values respect, collaboration, and genuine care. Every employee is treated as an important contributor, and your voice truly matters.
Career Growth Opportunities
TLS invests in your development by offering ongoing training and skill-building opportunities. Whether you’re starting your career or looking to advance, you’ll find room to grow.
Remote Work Flexibility
Enjoy the convenience of working from home anywhere in Canada while maintaining a healthy work-life balance. Evening and weekend availability ensures flexibility and consistent support for clients.
Work with Trusted Brands
You’ll represent well-known companies such as CertaPro Painters, Paul Davis Restoration, California Closets, and First OnSite, helping small and medium-sized businesses deliver excellent customer service across North America.
Your Role as a MomentMaker®
As a Remote Customer Service Representative, you will be the first point of contact for customers. Your role is to ensure each interaction is smooth, helpful, and memorable.
Key Responsibilities
- Respond to customer inquiries through phone, email, and live chat
- Schedule appointments and provide accurate service information
- Listen carefully to customer concerns and offer effective solutions
- Maintain detailed and accurate records of customer interactions
- Follow brand guidelines and ensure consistency in communication
- Collaborate with team members to deliver outstanding service
- Handle multiple tasks efficiently in a fast-paced environment
Your ability to create a positive and professional experience will directly impact customer satisfaction and brand reputation.
What We’re Looking For
TLS is seeking individuals who are compassionate, reliable, and eager to help others. While experience is beneficial, your attitude and willingness to learn are equally important.
Required Skills & Qualifications
- Excellent verbal and written communication skills
- Strong listening skills with a customer-focused mindset
- Ability to remain calm and organized under pressure
- Comfortable using computers, software tools, and online systems
- Strong time management and multitasking abilities
- Availability for evening and weekend shifts
Preferred (Not Required)
- Previous experience in customer service, call centers, or support roles
- Familiarity with CRM systems or scheduling tools
What Makes You a Great Fit?
The ideal candidate is someone who genuinely cares about helping people. You take pride in resolving issues, enjoy meaningful conversations, and understand the importance of empathy in customer service. You’re adaptable, proactive, and always willing to go the extra mile to ensure customer satisfaction.
Benefits of Working Remotely in Canada
Working remotely with TLS offers several advantages:
- Save time and money by eliminating daily commutes
- Create a comfortable and productive home workspace
- Enjoy flexible scheduling options
- Work with a diverse and inclusive team across Canada
This opportunity is perfect for individuals seeking remote customer service jobs in Canada, work-from-home opportunities, or entry-level remote jobs with growth potential.
How to Apply
If you’re ready to make a difference and build meaningful connections, TLS wants to hear from you. Take the next step in your career and apply today to become a MomentMaker®.
