Customer Service Representative

Description:

WE are looking for a Customer Service Representative in Canada. Job description Handling complex customer queries efficiently Job description *Manalcle without compromise. Strong communication, problem-solving, and customer-first mindset are key in performing this role.

Key Responsibilities:

• Answer customers’ questions over the phone, via email, through chat, or in person.
• Give accurate details on products, services and company policies.
• Formal and timely responds them to complaint even if you cannot resolve their problem.
• Process orders, returns, and exchanges as appropriate.
• Keep track of all communications and transactions with customers.
• Work with other teams/departments to make sure that customers are happy
• Keep abreast of company offerings and industry trends.

Qualifications & Skills:

• Graduate high school (or equivalent) (post-secondary is a bonus)
• It’s a perfect job for someone who wants a little work experience with a business — or someone looking for parttime work while they complete school or training programs. Experience in customer service, call center or retail is a plus.
• Excellent oral and written communication skills
• Some strong problem-solving and conflict resolution skills.
• Proficient with computers and CRM software.
• Can multitask and work in a high-pressure environment.
• Bilingual (English/French) is an asset for some areas.

What you’ll do:

• Deliver fantastic customer experience during checkout or at the customer counter

• Answer questions and expose your product knowledge

• Store sign compliance; open box identification.

• stocked and organized; shelves and displays

• Perform all pre-opening and post-closing duties

Qualifications & Skills:

• Education – High School Diploma or Equivalent (Post-Secondary Education is an Asset).
• (PREFERRED) Previous experience in call center, retail, or customer service.
• Organizing of paperwork and other tasks/scheduling.
• However, I still after all these years have avoided until now, just like many who have remote jobs, to a congested and isolated life.
• Proficient in computer systems and CRM software.
• Keep getting busy with organizations, multitasking etc.
• Some Areas: Bilingualism in French and English is considered an asset

Job Type & Benefits:

• Arrangements: Full-time / Part-time / Remote
• Remuneration includes a competitive salary and performance-related bonuses.
• Health insurance, paid time off, and retirement savings plan (employer-dependent).
• Professional growth and advancement opportunities.
• Flexible schedule
• On-site parking
• Store discount
• Tuition reimbursement

Job Types: Full-time, Part-time, Fresher

Pay: Rs30,000.00 – Rs40,000.00 per month

Expected hours:

• 42 per week

Education:

• Intermediate (Preferred)

Language:

• English (Preferred)
  

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