Join CIBC – A Bank That Puts People First

At CIBC, we’re building a modern, relationship-focused bank that puts people at the center of everything we do. Whether it’s our clients or our team members, we believe in doing what’s right. We’re looking for passionate, caring individuals who want to help others and make a real difference in their community.

When you work with us, we support your strengths, goals, and career growth. We value your ideas and contributions, and we empower you to thrive at work.

About the Role

We’re hiring a Client Service Representative (CSR) to join our Personal and Business Banking team in Winkler. In this frontline role, you’ll be the face of CIBC in the branch. You’ll help clients with their everyday banking needs — such as deposits, withdrawals, and account inquiries — while providing excellent service with a friendly, personal touch.

As a CSR, you’ll also be connecting clients with the right team members or banking solutions that support their financial goals. This is a great opportunity for someone who enjoys working with people, solving problems, and making each client interaction meaningful.

Your Key Responsibilities

Help clients with their banking: Assist customers with basic transactions like deposits, withdrawals, transfers, and payments. Answer questions and explain banking services in a clear, friendly way.
Create a great experience: Listen to what clients need and take time to understand their goals. Make them feel welcome and supported in every interaction.
Solve problems: If a client has an issue, you take ownership to resolve it or connect them with someone who can. You put yourself in their shoes and act with care.
Promote digital banking tools: Introduce clients to CIBC’s mobile and online banking tools. Show them how these tools make managing money easier and more convenient.
Support your team: Be ready to work at nearby banking centers if needed and help wherever you can. We all work together to create the best client experience.

What We’re Looking For

We’re looking for someone who is friendly, reliable, and enjoys helping others. You’ll be a great fit if:

You always put clients first and want to make their lives easier.
You’re motivated and goal-driven — you love hitting your targets.
You enjoy connecting with people and building positive relationships.
You’re eager to learn and grow in your role.
You value teamwork, respect, and doing the right thing.
You’re flexible and able to work during banking center hours, including evenings and weekends.
You can travel to other local branches when needed.

What You Bring

Great communication and people skills
Basic understanding of financial services (training is provided)
Comfort using digital tools (mobile apps, computers, etc.)
Problem-solving ability and attention to detail
A desire to help others and work as part of a team

What CIBC Offers You

We care about your success and your future. Here’s how we support you:

Competitive pay and employee banking benefits
Support for your well-being, including mental health resources and employee assistance programs
Recognition and rewards through our MomentMakers program
A work environment where your voice is heard and your ideas matter
Training and development to help you grow your career

Additional Information

You’ll work on-site at our Winkler branch. This role does not offer remote work.
You must be legally eligible to work in Canada and have a valid work or study permit (if required).
You may be asked to complete assessments or skills tests as part of the hiring process.

At CIBC, we’re committed to building a workplace where everyone feels included and respected. If you need accommodations during the hiring process, let us know — we’re happy to help.

Ready to Apply?

If you’re passionate about customer service and want to join a team that truly cares, we’d love to hear from you. Apply today and take the next step toward a rewarding career at CIBC.

Client Service Representative