To apply for this job email your details to Sameerkhanjadoon317@gmail.com
We are hiring a Customer Support Agent in Canada for a remote, full-time role. In this job, you will help customers by email, chat, and phone, set up new accounts, and support online ad campaigns. You will work closely with different teams to make sure client needs are met and campaigns perform well. This role is ideal for someone with strong communication skills, basic technical knowledge, and a passion for helping people. If you are located in Canada and want to grow your career in customer support and digital operations, this opportunity is for you.
Required Qualifications
Education
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Bachelor’s Degree (any field)
Skills & Experience
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Good spoken and written English
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Basic knowledge of Microsoft Office & Google Workspace
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Previous customer service experience
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Strong problem-solving and analytical skills
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Active, positive, and self-motivated attitude
Nice to Have (Plus Points)
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Experience with online advertising platforms
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Google Ads
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Google Analytics
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Yahoo
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The Trade Desk
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Experience with CRM tools
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Salesforce
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Zendesk
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Outreach
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Experience working in an ad tech or online advertising company
Key Responsibilities
Customer Support
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Answer customer questions by email, chat, and phone
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Help new customers during onboarding
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Build friendly and long-term customer relationships
Account & Campaign Management
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Set up new advertiser and publisher accounts
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Monitor ad campaigns daily
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Optimize campaigns to meet performance goals
Reporting & Communication
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Create simple performance reports for clients
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Share important updates with internal teams
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Follow service timelines (SLAs)
Why Join Us?
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Work 100% remote from anywhere in Canada
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Friendly and supportive team culture
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Learn digital advertising and campaign optimization
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Grow your career in operations and customer support
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Stable full-time role
About the Role
What This Job Is About
The Customer Support Agent role is a junior-level position.
Your main job is to help customers, set up new accounts, and support ad campaigns.
You will talk to customers by email, live chat, and phone.
You will also work with other teams to make sure campaigns are doing well.
Candidate must be located in Canada
Work from home (Remote)
How to Apply
Interested candidates can apply through our careers.
