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Teleperformance is the worldwide leader in managing customer experience. It is present in more than 90 countries and helps the best brands in tech, finance, retail, telecom, travel, and e-commerce sectors. Teleperformance in Canada is mainly committed to remote working and thus, people from all provinces can have a full-time or part-time job.
A job at Teleperformance as a work from home employee is great because you get to be at your own place yet take calls from customers. Apart from that, the company also offers paid training, gives you the required equipment, and supports you technically to make your work comfortable.
Job Overview
The Teleperformance Work From Home role is a remote customer service position designed for people who want flexibility and a stable income. You will assist customers, answer questions, solve problems, and provide solutions based on company policies.
Such a position would be perfect for you if you were a person who liked to communicate, could handle more than one task at a time, and wanted to develop your customer service skills without having to possess any office experience.
Key Responsibilities
Customer Support
- Deal with all sorts of interaction such as incoming calls, emails, or chat messages.
- Responds with good manners, professionalism, and accuracy.
- Customers will be helped in understanding products, services, billing details, orders, or account updates.
Problem Solving
- Identify issues by customer concerns.
- Give easily understandable explanations and solve basic technical problems.
- If it is necessary, the third level team will be informed about complex issues.
Documentation
- Precisely record customer interactions in the system.
- Keep to company regulations when it comes to data entry and privacy.
Technical Handling
- Implement the use of necessary software, CRM platforms, and Teleperformance tools.
- Persistent comprehension of company policies, updates, and processes.
Professionalism
- Keep up a positive attitude.
- On every interaction, offer quality support.
- Be work schedule compliant and meet performance goals.
Skills Required
Communication Skills
One should be comfortable to communicate through calls, chat, or email. Also, clear communication, good listening skills, and engaging the customer in a friendly manner are of great importance.
Patience and Empathy
People who call are those in need of help. So, you have to be able to keep your composure, be patient, and assist them with respect and understanding.
Technical Comfort
One is not required to have advanced technology knowledge. However, basic computer skills, a good typing speed, and being able to navigate online platforms should be sufficient.
Time Management
It takes a certain amount of discipline to work from home. Hence, you are expected to be capable of managing your time and sticking to the schedule given to you.
Problem-Solving Ability
It should be within your power to be able to grasp the issues of the customers in a flash and provide them with the most reasonable solutions.
Qualifications
Teleperformance’s work-from-home position in Canada has flexible requirements for the hiring process. A university degree is not necessary. The minimum requirements are:
- High school diploma or equivalent
- Good English communication skills (French bilingual is a plus)
- Basic computer skills
- Ability to work in a quiet, distraction-free home environment
- Stable internet connection
- Eligibility to work in Canada
Newcomers, fresh graduates, and people without any customer service experience are the types of candidates that Teleperformance is willing to hire, generally.
Work Environment & Setting Requirements
As it’s a remote job, you are required to have the following:
Internet
Without a doubt, a stable high-speed connection is needed for video training, calls, and chat support.
Headset
Generally, for the sake of better call clarity, a noise-cancelling USB headset is suggested.
Laptop or Desktop
The computer you are using should be at least of the minimum Teleperformance specifications. The company will provide assistance regarding these requirements.
Quiet Workspace
You have to be working from a quiet room, which must be free of any background noise.
Training Provided
Teleperformance provides paid training to get you ready for the job. The training is 100% remote and includes:
- Customer service basics
- Teleperformance tools
- Company policies
- Communication techniques
- Escalation steps
- Software handling
The training is friendly, easy, and a perfect fit for those who are new.
Why Work at Teleperformance Work From Home?
Working at Teleperformance Work From Home in Canada is a good choice. The company is really employee-friendly and pays attention to their comfort, productivity, and continued development.
Work From Anywhere
It is totally possible to work from any province in Canada without going out and taking a transportation.
Flexible Schedules
Several work options are available such as full-time, part-time, day shift, evening shift, and weekend shift.
Paid Training
If you are still in the learning phase, you will receive the salary too.
Career Growth
If you have the same company for a long time, then Teleperformance is the ideal place for you to promote inside the company. The positions you can grow into are:
- Team Leader
- Quality Analyst
- Trainer
- Operations Supervisor
- Workforce Manager
Job Stability
The business which is leading to the teleperformance is accompanied by major brands that require customer support 365 days a year.
Global Company Experience
The exposure you get in a customer service role is to be of an international standard.
Employee Benefits
Depending on the nature of the work, the following benefits may be enjoyed:
- Health and dental insurance
- Paid vacation
- Performance bonuses
- Referral bonuses
- Overtime opportunities
Salary Expectations
The salary depends on the province, the project, and the level of experience. Remote jobs at Teleperformance Canada usually pay:
- 16 to 20 dollars an hour for customer service positions
- Extra money for bilingual French–English agents
- Incentives for performance and attendance
Therefore, the position is appropriate for steady income escalation over time.
